Responsible Gambling

Our Commitment to Responsible Play

At Sweet Bonanza, we believe that gambling should always be an enjoyable form of entertainment — nothing more. We are licensed by the Malta Gaming Authority (MGA) and take our duty of care seriously. Every player on our platform deserves a safe, transparent, and controlled gaming experience. We actively encourage you to set personal boundaries and seek help whenever needed.

Self-Assessment: Recognizing Problem Gambling

Ask yourself the following questions honestly. If several of these apply to you, it may be time to reach out for support:

  • Do you spend more money gambling than you originally planned?
  • Have you tried to cut back on gambling but found it difficult to stop?
  • Do you feel anxious, irritable, or restless when you are not gambling?
  • Are you chasing losses — betting more to recover money you have already lost?
  • Has gambling started to interfere with your work, studies, or personal relationships?
  • Do you hide your gambling activity from friends or family?
  • Have you borrowed money or sold belongings to fund your gambling?

Tools & Limits Available to You

Sweet Bonanza provides a range of responsible gambling tools that you can activate at any time through your account settings:

  • Deposit Limits — set daily, weekly, or monthly caps on how much you deposit.
  • Session Limits — restrict the amount of time you spend playing in a single session.
  • Reality Checks — receive on-screen reminders at chosen intervals about how long you have been playing.
  • Self-Exclusion — temporarily or permanently block your access to the platform.

How to Self-Exclude

If you feel you need a break, self-exclusion is straightforward:

  1. Log in to your Sweet Bonanza account and navigate to the Responsible Gambling section.
  2. Select 'Self-Exclusion' and choose the duration — from 24 hours up to permanent exclusion.
  3. Confirm your choice. Your account will be suspended immediately.
  4. To remove a temporary exclusion after it expires, contact our support team directly.

External Help & Resources

If you or someone you know is struggling, these organizations provide free, confidential support:

  • GamCare (www.gamcare.org.uk) — offers counseling, support groups, and a 24/7 helpline.
  • Gamblers Anonymous (www.gamblersanonymous.org) — a peer-support community with chapters across the US.
  • National Problem Gambling Helpline — call or text 1-800-522-4700 for free, confidential assistance available 24/7.

Contact Us

Our support team is always ready to help. If you have concerns about your gambling habits or need assistance activating any of our responsible gambling tools, please reach out at [email protected]. We are available 24 hours a day, seven days a week.